Return Policy

RETURNS

Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from JODIVANESSA, for a full refund.

If in an unlikely circumstance you are not completely satisfied with your purchase, simply return the item/s to us in their original condition and packaging within 14 days of receipt.

We will issue a refund on receipt, or exchange the item for a different size or colour etc if preferred. (You will find a return or exchange form with your purchase).

However you will not be refunded for any costs associated with the original shipment.

CANCELLING YOUR ORDER

To cancel your order simply contact info@jodivanessa.co.uk with reason for cancellation and your order number and we will take action immediately.

If however your order has already been processed, you will need to return the order back to us.

PLEASE NOTE:

The item is your responsibility until it reaches us. For your own protection, we advise that you send the parcel tracked and signed, using a delivery service that insures you for the value of the goods.

The cost of returning the item to us is your responsibility.The parcel can take up to 7 working days to be returned back to us, unless sent via special delivery. Please include whether you want an exchange/refund in your parcel.

FAULTY/DAMAGED GOODS

If the item you receive is faulty, please contact info@jodivanessa.co.uk quoting your order number, your name and address, details of the product and the reason for your return and whether you require a refund or a replacement.

We will then advise you on how to proceed with the return. You have 14 days from receipt of the faulty item to return it to us at standard delivery cost.

I HAVE RECEIVED THE WRONG ITEM

If the item you received is not what you originally ordered, please contact us quoting your order number, your name and address, details of the product and the item that you have received. Please can you send this back to us at Standard Delivery cost which will be reimbursed once a copy of your Standard return receipt is received.

UNDELIVERED PARCEL

If your parcel is returned back to us as undelivered, your items will be automatically refunded and an email will be sent advising, you will have to place the order again.

Your parcel will be held at the post office for 18 days and this is your responsibility to arrange for a re-delivery, please check your tracking at www.royalmail.com/track-your-item

I have not received my order. If your order has taken longer than a week to arrive from dispatch ( UK ONLY). Please Feel free to contact us and we will be able to inform you further.